Return Material Authorisation (RMA)

Icron products benefit from premium quality and have a significantly low failure ratio. However, on rare occasions, they can be faulty. If a product is defective it will fall into one of the following categories:

Dead On Arrival (DOA)

A unit which is DOA will not work within seven days of the date of receipt. We will replace it with a new unit subject to availability.

Failure within manufacturer’s warranty period

If a faulty product purchased from IcronShop.com fails to work within the manufacturer’s warranty period, we will return it to the manufacturer on our customer’s behalf.

Failure outside manufacturer’s warranty period

If an item fails outside the manufacturer’s warranty period we will give our customer advice on whether it is financially viable to have it repaired.

 

Notes on RMA Policy:

1. No Fault Found

Please be advised that if a product has been returned to us ‘faulty’ but is found to have no fault, it will be returned to our customer and there will be a £50.00 (€55.00 / $60.00) engineering and administration charge imposed.

2. Damaged Goods

If a faulty item is returned damaged to IcronShop.com we will not be liable for the cost of repair because the damage will invalidate the manufacturer’s warranty.

3. Incorrect Goods

Our advanced RMA services apply only to items purchased from IcronShop.com.

4. Freight Costs

Any customer returning goods to IcronShop.com must ensure that all freight and duty costs are fully paid.

5. RMA Number

Please do not return RMA products without speaking to us first and obtaining an RMA number.

6. RMA Processing Time

Please be aware that the RMA processing time can take up to 4 weeks. Please contact us for more information.

 

Please do not return RMA products without speaking to us first and obtaining an RMA number.