RETURN MATERIAL AUTHORISATION (RMA)
We understand that advance payment can put a financial strain on businesses and cause cash flow problems, mainly where large projects are concerned.
Categories
Dead On Arrival ( DOA )
A unit that is DOA will not work within seven days of the date of receipt. We will replace it with a new unit subject to availability.
Failure within the manufacturer’s warranty period
If a faulty product purchased from IcronShop.com fails to work within the manufacturer’s warranty period, we will return it to the manufacturer on our customer’s behalf.
Failure outside the manufacturer’s warranty period
If an item fails outside the manufacturer’s warranty period we will give our customer advice on whether it is financially viable to have it repaired.
Notes on rma policy
1. No-Fault Found
Please be advised that if a product has been returned to us ‘faulty’ but is found to have no-fault, it will be returned to our customer and there will be a £50.00 (€55.00 / $60.00) engineering and administration charge imposed.
2. Damaged Goods
If a faulty item is returned damaged to IcronShop.com we will not be liable for the cost of repair because the damage will invalidate the manufacturer’s warranty.
3. Incorrect Goods
Our advanced RMA services apply only to items purchased from IcronShop.com.
4. Freight Costs
Any customer returning goods to IcronShop.com must ensure that all freight and duty costs are paid and are the responsibility of the customer.
5. RMA Number
Please do not return RMA products without speaking to us first and obtaining an RMA number.
6. RMA Processing Time
Please be aware that the RMA processing time can take up to 4 weeks. Please contact us for more information.
Please do not return RMA products without speaking to us first and obtaining an RMA number.
RMA SUPPORT FORUM
If a product is defective please complete the following form and we will contact you as soon as possible to help resolve the issue. Subject