Bank Wire Transfer

You can request a Pro forma at the payment stage of the checkout process. Once requested the Pro Forma will be automatically emailed to you containing our full bank details. Once full payment is received your order will be processed.

Credit Card Payments

Accepting all the major Mastercard and Visa cards via Braintree. Braintree is a leading payment provider processing over 1 billion transactions a quarter.

Please be aware that American Express is ONLY accepted through PayPal.

PayPal

Either via your PayPal account or simply you can check out as a guest. This method accepts all the major card providers including American Express. We can also email you a PayPal invoice at your request.

UK & EU

Value Added Tax (VAT) is levied on the sale of goods or services by UK & EU businesses.
VAT must only be paid if: 

• Orders are delivered to the UK.
• Orders are delivered to non-VAT registered companies within the EU.

US

As part of Icronshop's commitment to offering our customers the best price, we have included section 301 import tariffs within all our website pricing, meaning there will be no additional costs to our US partners ordering online.

Rest of the World

Icronshop cannot be held responsible for any duties and taxes relating to our customer's country. Paying these will be the responsibility of the customer.

Geographical limitations

We use multiple couriers to ensure the best coverage and costs for the delivery of our merchandise. On a rare occasion that our couriers do not operate in your area, customers will need to contact and pay another courier to deliver their goods.

Delivery tracking

Most parcels dispatched by IcronShop are traceable through our courier’s websites. Customers will be notified of their tracking numbers when the goods are dispatched, and the status of the deliveries can be checked online through the relevant courier site.

Stock availability

We hold an extensive stock of Icron products in the UK and pride ourselves in offering an outstanding lead time of 2 to 3 working days following receipt of orders and payment. If on a rare occasion, we find that we do not have enough stock available, we will then be obliged to offer the manufacturer’s standard 2 to 3-week turnaround time.

Contact us

Delivery problems

According to our company policy, we should be notified in writing within 3 working days of receipt of your order if:

• The wrong product has been dispatched
• The goods have been damaged in transit
• There are any other discrepancies

Refer to our terms and conditions

14 days (from date of invoice) Return Policy for Non-Defective Return

• All the returns are subject to approval and are at the discretion of IcronShop.com.
• A 35% restocking fee will be applied to all returns or exchanges.
• No returns are allowed after 14 days from the invoice date.
• Shipping charges for returned items are the responsibility of the customer.
• All original boxes and packaging must be intact.
• All supplied manuals, accessories, and documentation must be included.
• All returns MUST be authorized and have an authorization number.
• If your return is approved, we will initiate a refund to your original method of payment. Timing will vary depending on your bank or card issuer's policies.

Process a Return or Exchange

The return and exchange policies described here apply only to products purchased from IcronShop. For products purchased through other channels, please contact the distributor/reseller directly.

Before returning or exchanging an item, please review our terms and submit your RMA (Return Merchandise Authorization) request here.

Defective products purchased from IcronShop will be covered by our RMA policy.